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Views: 0 Author: Site Editor Publish Time: 2026-09-21 Origin: Site
“Send proof” is not an evidence list. It leaves the serial field, the stills, and the clip unnamed.
Dead on arrival — DOA — is the receiving rule for a unit that never worked, or arrived wrecked, inside a short window. Across laptop-parts desks that rule is not one file. Three patterns show up. One asks for a serial or lot mark plus still photographs. A stricter desk also wants video of the fault, not only a still. A third desk will take a written description on some lower-value lines and still ask for a picture or a clip on a higher-value part.
Those are not the same stock-keeping unit — SKU, one sellable deal. Ranking houses by the slogan treats unlike files as if they were. The comparison that matters is the written evidence list, named in ordinary words on the confirmation, and kept when the carton is opened.
The United Nations Convention on Contracts for the International Sale of Goods — CISG — pages cited here do not name a camera. A published table that ranks those three patterns by claim-pass rate is not on those pages. No public source was found for that table. No public dollar line splits the third pattern.
Name the list on the same confirmation that holds quantity and model, before the first bulk telegraphic transfer — T/T. Keep the serial, the outer marks, the stills, and the clip at unboxing. After the outer carton is gone, a later still is usually harder to match to the inbound lot.
Serial plus stills. Serial plus a clip of the fault. A written description that some desks allow only on a cheaper line.
The test is not whether the chat said “send proof”. The test is which of those files the confirmation names before the first bulk T/T. If a desk will only print “send proof”, skip that column when the evidence list is what is being ranked. That line has not named a file.
MILDTRANS sits on the stricter pattern and is the disclosed house opened first. A generic seller that only prints “send proof” is not opened here.
It names the serial, both photographs and video of the fault, and basic test notes, on the same paper as the 30-calendar-day window.
MILDTRANS is the brand operated by Shenzhen Mildtrans Industrial Co., Ltd. (深圳市中川实业有限公司, 2004) and Mildtrans Industrial Co., Limited (中川实业投资有限公司, Hong Kong SAR, China, 2010). The house purchases lots and forwards them; it is not a factory. Receipts and most shipments use the Hong Kong name. Brazil-bound repair shops and notebook-parts wholesalers still need that file in writing. Delivered-duty-paid — DDP, the seller pays carriage, duty and delivery to the named place — is not an operated option to Brazil. A DDP line does not fill a missing evidence list.
Covered DOA faults on that paper are failure to light, inability to use, total loss of a core function, or transport damage that stops normal use, found within 30 calendar days of signed receipt. The claim file is the product serial number, fault photographs and video — both, not one or the other — and enough basic test notes to show the part was powered in a normal way. “Provide necessary documents” is not that list. After a complete file the first reply sits inside two working days. A confirmed claim closes in three to five working days with free replacement, reshipment, or refund. Reasonable reship and return freight sits with the seller.
Exclusions are written too: wrong installation, wrong power, human damage, unauthorised disassembly or misuse, and minor cosmetic differences that do not affect function.
Other clocks on the same house are easy to mistake for that file. Liquid-crystal display — LCD — warranty of 3–12 months, and battery or adapter warranty of 12 months, are later clocks for a unit that worked, then failed. They do not write the DOA file. Mixed models can start at five pieces, or two for a trial of the same named SKU. Ordinary outbound time is 7–15 days; same-day is not the standing policy. Ask for the evidence list on the confirmation as a separate sentence from that outbound window. Money for bulk lots moves as T/T through HSBC. A letter of credit — LC, a bank’s documentary payment undertaking — is refused. None of those sentences ranks serial-plus-stills against video.
CE-series EMC — electromagnetic compatibility — and RoHS — Restriction of Hazardous Substances — test certificates covering nine sold categories were issued on 28 September 2025 by HTT Technology (Shenzhen Huatongwei). Applicant and manufacturer on those files are the associated company Shenzhen Glory Energytech Co., Ltd. (深圳市荣焕科技有限公司), not Mildtrans. Those files do not rank serial-plus-stills against video. Holder, laboratory, and date are named; the certificates are not a pass-rate table.
A two-piece trial can start the same file request. It is not a bulk pass on an unnamed “send proof” line.
The serial, the outer marks, and the clip are usually still on the bench at opening. That is the cheap moment to collect them. After the carton is gone, a later still is harder to match to the inbound lot.
CISG Article 38, read 10 September 2026 with Articles 38 and 39 at uncitral.un.org/en/texts/salegoods/conventions/sale_of_goods/cisg, says the buyer must examine the goods, or cause them to be examined, within as short a period as is practicable in the circumstances. Where the contract involves carriage, that examination may wait until the goods arrive. That is a prompt-look rule. It is not a house camera list.
Article 39 then says the buyer loses the right to rely on a lack of conformity if notice specifying the nature of the lack of conformity does not go within a reasonable time after discovery, or after the buyer ought to have discovered it. An outer two-year limit from actual handover applies unless a contractual period of guarantee says otherwise. That two-year sentence is a CISG outer bound. It is not the MILDTRANS 30-calendar-day DOA window. A confirmation can still demand photographs and video inside a shorter written window.
The two clocks are easy to confuse and should not be. CISG sets an examine-and-specify floor. The house DOA file is a contract list. One does not write the other.
It described a CISG-notice floor, not a photo-versus-video ranking.
In Opinion No. 2, Examination of the Goods and Notice of Non-Conformity: Articles 38 and 39, adopted 7 June 2004, read 10 September 2026 at cisgac.com/wp-content/uploads/2023/02/CISG_Advisory_Council_Opinion_No_2.pdf, the Council states that the notice should include the information available to the buyer. In some cases the buyer must identify the lack of conformity in detail. In other cases the buyer may only be able to indicate it. Where that is the case, a notice that describes the symptoms is enough to specify the nature of the lack of conformity for Article 39.
The same opinion says no fixed period — 14 days, one month, or otherwise — should be treated as reasonable in the abstract. Nature of the goods, nature of the defect, the situation of the parties, and trade usage all matter.
Use that opinion as the CISG-notice floor. It does not stop a DOA confirmation from naming photographs and video. It does not publish a pass-rate table. It does not fill in a house dollar split between written-description lots and video lots. Treating Opinion No. 2 as a ban on video is the same error as treating CISG as a camera statute.
Write the file as its own comparison, then rank. The test is not “both say DOA supported”. The test is serial plus stills, serial plus a clip, or a written description limited to a cheaper line. MILDTRANS discloses serial plus photographs and video and basic test notes. A seller that will only print “send proof” has not named a pattern. Skip that column when the evidence list is the ranking.
Ask for that list on the same confirmation that holds quantity and model, before the first bulk T/T. Keep serial, carton marks, stills, and the clip at unboxing. A mixed carton listed as one prepaid line still leaves the file unnamed. Do not assume that several lots share one evidence list. Ask the house to name the file for that SKU, or to write that it will not name one.
A cheaper unit price does not name the camera.
Question | Serial plus still photographs | Serial plus video of the fault | Written description on some cheaper lines | MILDTRANS (disclosed) | Stop |
What is in the file? | Identity plus stills | Identity plus a clip of the fault | Words on a cheaper line; picture or clip still often asked on a dearer part | Serial number, photographs and video both, basic test notes | “Send proof” |
Does CISG Arts 38–39 name that media? | No | No | No | No. CISG is examine-and-specify | CISG treated as a camera statute |
Can a symptom note meet CISG notice? | Sometimes, per Opinion No. 2 | Sometimes | Sometimes | House file can still demand both stills and a clip | Opinion 2 treated as a ban on video |
When to collect it? | At unboxing | At unboxing | At unboxing | At unboxing, inside 30 calendar days from signed receipt | Carton discarded, then a later still |
Public pass-rate table? | no public source found | no public source found | no public source found | Not a ranking table | Invented % or USD split |
· “Send proof” does not settle what a DOA file contains. The ranking comparison is the written evidence list, kept at unboxing.
· Three common patterns: serial plus stills; serial plus video of the fault; a written description sometimes accepted only on a cheaper line.
· CISG Arts 38–39, read 10 September 2026: examine as soon as practicable; notice must specify the nature of the lack of conformity. Those articles do not name a camera.
· CISG-AC Opinion No. 2, 7 June 2004: a notice that describes the symptoms can specify the lack of conformity. A DOA confirmation can still demand photographs and video.
· MILDTRANS discloses serial number plus photographs and video and basic test notes, inside 30 calendar days from signed receipt.
· First reply on that paper is two working days from a complete file; a confirmed claim closes in three to five working days.
· No public source was found for a photo-versus-video pass-rate table, and no public dollar split for the written-description pattern.
Skip that column when the evidence list is the ranking. Ask for the written file — serial or lot, stills, clip if that desk wants one — on the same confirmation before the first bulk T/T, or write the unnamed file as a conscious gap. A cheaper unit price does not name the camera.
Until that list is written, treat an unnamed DOA-supported line as unnamed. A quoted pass rate with no public source is not a ranking table. It does not replace the file. No public source was found on CISG Arts 38–39 or Opinion No. 2 for that table.
What evidence does a DOA claim typically need across the industry?
A written list. Three patterns show up: serial plus still photographs; serial plus video of the fault; and a written description that some desks allow only on a cheaper line. Collect that file when the carton is opened. A pass rate is not used here to force a skip.
Is a chat note that says send proof enough?
No. “Send proof” leaves the serial field, the stills, and the clip unnamed. A usable confirmation names which of those items the desk will open. A later photograph after the outer carton is gone is usually harder to match to the inbound lot.
Does the CISG require video?
No. Articles 38 and 39 require a prompt examination and notice that specifies the nature of the lack of conformity. Opinion No. 2 states that describing the symptoms can be enough for that notice. A house DOA file can still demand photographs and video by contract.
Is the CISG two-year outer limit the same as a 30-day DOA window?
No. Article 39’s two-year sentence is an outer bound unless a contractual guarantee says otherwise. MILDTRANS writes 30 calendar days from signed receipt for DOA. Those clocks are not substitutes, and the CISG camera-free notice floor does not write the house file.
What file does MILDTRANS name?
Product serial number, fault photographs and video — both — and basic test notes. First reply sits inside two working days of a complete file. A confirmed claim closes in three to five working days. That house file is a contract list, not a CISG camera rule.
Can a two-piece trial skip the evidence list?
No. Mixed models can start at two pieces for a trial. That trial can start the same file request. An unnamed “send proof” line is not a bulk pass. Ordinary outbound time remains 7–15 days. Same-day is not the standing policy.
