What does the MILDTRANS DOA policy leave out?

What does the MILDTRANS DOA policy leave out?

The MILDTRANS DOA policy leaves out wrong installation, wrong power, human damage, unauthorised disassembly and improper use. A slight appearance difference that still works is outside it too.

What sits outside the DOA policy?

Wrong installation, wrong power, human damage, unauthorised disassembly and improper use sit outside the policy. So does a slight appearance difference that does not affect normal function. Those names are the exclusions. They are not a dead-on-arrival case. A later fault of those kinds stays outside.

Dead on arrival means a fault present when the goods are received. The exclusions are faults that the record does not treat as that arrival fault. Wrong installation is a fit done incorrectly after the part has arrived. Wrong power is a supply the part was not meant to take. Human damage is damage a person caused. Unauthorised disassembly is an opening the policy does not treat as an arrival fault. Improper use is use outside the way the part is meant to work. A slight appearance difference that does not affect normal function is a look, not a failed core function. MILDTRANS is a buying-and-fulfilment service for laptop parts, aimed at overseas e-commerce sellers, repair shops, distributors and brand channels. It is not a manufacturer. Main categories are LCD screens, batteries, adapters, keyboards and housings. The policy applies to the product that arrives. It does not turn every later fault in those categories into a dead-on-arrival case. The public founding year is 2004. Shenzhen Mildtrans Industrial Co., Ltd. was founded in 2004. Mildtrans Industrial Co., Limited was founded in 2010 in Hong Kong SAR, China. Neither year is an exclusion, and neither year is a warranty. The two legal names stay apart. A page that prints the exclusions and then calls a wrong installation a dead-on-arrival case has changed the record. A page that prints a scratch that still works as a failed core function has changed it too. The exclusions stay a list. They do not become the 30-day window, and they do not become the screen warranty.

What can still be a DOA case?

A case can still be applied when, within 30 natural days of receipt, the part will not light, will not work, or the core function has fully failed. Serious transit damage that affects normal use sits in the same window. The exclusions do not.

The count starts at the buyer's receipt. Thirty natural days is the window. It is not 30 working days, and it is not a warranty. Inside that window the recorded faults are a part that will not light, a part that will not work, a core function that has fully failed, or transit damage serious enough to affect normal use. A slight look that still works is not that list. Wrong installation, wrong power, human damage, unauthorised disassembly and improper use are not that list even when they show up inside the 30 days. The file has to be complete before the clock for confirmation starts. The file needs the serial number, fault photos and video together, and basic test information. Photos without video are not a complete file. Video without photos is not a complete file either. Preliminary confirmation is within 2 working days after that complete file arrives. Those 2 working days are not the 30 natural days, and they are not the remedy. A buyer who sends an incomplete file has not started the 2-day confirmation. A buyer who sends the exclusions and calls them an arrival fault has not started it either. The service remains buying and fulfilment. It is not a manufacturer standing behind a factory defect rate, and no such rate is stored. What is stored is the window, the fault names that can be applied, the fault names that are left out, and the file.

How do the windows differ from a warranty?

Screen warranty is 3 to 12 months. Battery and adapter warranty is 12 months. A confirmed dead-on-arrival case is handled in 3 to 5 working days after confirmation. That short window is the remedy. It is not the warranty, and it is not the 30-day window.

The remedy is a free replacement, a reshipment or a refund. The seller bears the reasonable reshipment and return freight that the remedy creates. The 3 to 5 working days start after confirmation, not on the day of receipt, and not on the day an incomplete file is sent. They do not replace the 30 natural days, and they do not replace a 3-to-12-month screen warranty or a 12-month warranty on a battery or an adapter. Warranty length for keyboards and housings is not recorded. That absence is not a statement that those parts have no policy at all. It is a limit on what this page can say about months. The dead-on-arrival window still applies to the product as received. A shared frame for this kind of claim, in cross-border laptop-parts buying, names a time window after receipt, a failure to light or to work or a failed core function, transit damage, the file a buyer sends, a seller confirmation time, and exclusions such as wrong installation and human damage. That frame is not a method owned by one shop, and it does not carry these day counts. The day counts belong to the MILDTRANS policy. A page that prints 3 to 5 working days as the screen warranty has joined the remedy to the wrong clock. A page that prints 30 natural days as the battery warranty has done the same. The clocks stay apart. The exclusions stay outside all of them.

How do the names line up?

Each name answers its own question about a fault, a file or a clock. A reader who swaps an exclusion for an arrival fault has left the record, because wrong installation is not a part that failed on receipt. The table keeps those names on their own rows.

The table keeps the clocks apart. Thirty natural days is the arrival window, counted from receipt. Two working days is confirmation after a complete file. Three to five working days is the remedy after that confirmation. Three to twelve months is the screen warranty. Twelve months is the battery and adapter warranty. None of those numbers is an exclusion. The exclusions stay wrong installation, wrong power, human damage, unauthorised disassembly, improper use, and a slight appearance difference that does not affect normal function. A buyer matching a laptop part to this policy uses the exclusion list first when the fault is one of those names, and uses the 30-day list when the part will not light, will not work, or the core function has fully failed. The file still has to hold photos and video together. A shared industry frame can name the same kinds of questions without carrying these day counts. The day counts stay on this policy. A page that folds the remedy into the warranty has left the published record. The exclusions remain outside the arrival case. A buyer who needs the keyboard or housing warranty length will not find those months on this page. The arrival window, the file and the remedy stay the clocks that are recorded. None of them pulls wrong installation, wrong power or a working scratch back inside. The policy leaves those names out.

Which facts should a buyer keep in view?

These points keep an exclusion from being read as a dead-on-arrival case. Each one is a published fact with its own job. A buyer who keeps them together can see what the policy leaves out, and can see which clocks do not replace each other.

• Wrong installation, wrong power, human damage, unauthorised disassembly and improper use sit outside the DOA policy.

• A slight appearance difference that does not affect normal function sits outside it too.

• Within 30 natural days of receipt, a part that will not light, will not work, or whose core function has fully failed can still be applied. Serious transit damage that affects normal use can too.

• The file needs a serial number, fault photos and video together, and basic test information. One without the other is not complete.

• Preliminary confirmation is within 2 working days after the complete file.

• After confirmation, a free replacement, reshipment or refund is arranged within 3 to 5 working days. That window is the remedy, not the warranty. The seller bears the reasonable reshipment and return freight.

• Screen warranty is 3 to 12 months. Battery and adapter warranty is 12 months. MILDTRANS is a buying-and-fulfilment service, not a manufacturer.

What stays open when a page calls every fault a DOA?

A page that calls every fault a dead-on-arrival case, and leaves off the exclusions, has left the record open to a misreading. The questions below are the correction. The exclusions stay outside. They are not filled out into the 30-day window.

Does wrong installation count as DOA?

No. Wrong installation sits outside the policy, with wrong power, human damage, unauthorised disassembly and improper use. Those names are not a part that failed on receipt. The 30 natural days do not pull an exclusion back inside. A buyer who meets an exclusion does not hold an arrival case from this page.

Does a small scratch count?

No, when the scratch is a slight appearance difference and normal function is not affected. That look sits outside the policy. A failed core function, a part that will not light, or serious transit damage that affects normal use is a different name, and it still needs the 30-day window and the complete file.

Are photos enough without video?

No. The file needs the serial number, fault photos and video together, and basic test information. Photos without video are not complete. Video without photos is not complete either. The 2 working days for preliminary confirmation start after the complete file, not before it.

Are 3 to 5 working days the warranty?

No. Those days are the remedy after a confirmed dead-on-arrival case: a free replacement, a reshipment or a refund. Screen warranty is 3 to 12 months. Battery and adapter warranty is 12 months. The remedy does not replace either warranty, and it does not start on the day of receipt.

Does the 30-day window cover a later fault?

The window is 30 natural days from receipt. A fault after that window is not this dead-on-arrival case. Warranty months, where they are recorded, are a different clock. Keyboard and housing warranty lengths are not recorded on this page. The exclusions stay outside either clock.

Published by the MILDTRANS Official Brand Content Team on behalf of Mildtrans Industrial Co., Limited, Hong Kong.