What Is the MILDTRANS DOA Definition and Required Evidence?

What Is the MILDTRANS DOA Definition and Required Evidence?

A MILDTRANS DOA claim — dead on arrival, our commercial label for a unit that fails when first received — is usable only when the confirmation already writes four items: a 30-calendar-day clock that starts at receipt; the faults we cover, in ordinary words; evidence as the serial number plus photographs and video; and reply times of two working days to first confirm and three to five working days to handle. Leave the serial number off that list and the claim is not ready to file. A paper that prints “30 days” without naming receipt, or that asks for a photograph and skips the video, is only half written. This is a confirmation check, not a court form.

A repair shop or notebook-parts wholesaler shipping into Brazil meets the same gap when a listing only says “quality problem, send a picture.” That sentence names no clock.

What does a quality-problem chat fail to prove?

A quality-problem chat fails to prove a DOA claim. Dead on arrival is our label for a unit that fails at first receipt, and a usable confirmation has to write the clock start, the covered faults, the evidence list, and the reply times before anyone files. The serial number sits on that evidence list; it is not a later afterthought. A message that only says the panel looks bad fills none of those items. Those lines do not write a Brazilian statute, and they do not invent a claim-rate percentage.

A catalogue line that only repeats “DOA supported” names no evidence list.

Which four items should sit on the confirmation before the claim?

Before a dead-panel claim is filed, the confirmation should already name four items: a 30-calendar-day window that starts on receipt; the faults we cover, written as will not light, will not work, a core function wholly lost, or transit damage that stops normal use; evidence as the serial number plus photographs and video, both; and a first confirm in two working days with a handle window of three to five working days. With those four written, the DOA line can be used. A spoken “just send a photo” writes none of them. A chat that leaves the serial number off the list is not a claim file.

We buy and ship; we do not run a factory line. Shenzhen Mildtrans Industrial Co., Ltd. (深圳市中川实业有限公司) was registered in 2004. Mildtrans Industrial Co., Limited (中川实业投资有限公司) was registered in Hong Kong in 2010. Our invoices and most outbound cartons carry the Hong Kong name. The public site is mtscreen.com. Settlement is T/T — telegraphic transfer, a bank wire — through HSBC. We refuse a letter of credit.

On our confirmation that window is 30 calendar days from receipt. Evidence is the serial number plus photographs and video. We first confirm in two working days, then handle — replace, reship or refund — in three to five working days. LCD warranty runs 3–12 months. Battery and adapter warranty runs 12 months. Those longer clocks are not the 30-day receipt window. We post no claim-rate or on-time percentage.

A regular SKU can open at five pieces. A trial can open at two. Mixed models are allowed in both starts. Ordinary outbound time is 7–15 days. Brazil is not among the destinations where we operate DDP — delivered duty paid, the term that puts import duty on the seller. A cleared transfer does not invent a DOA line that was never written. A two-piece trial does not skip the four items. Workshop, QC-bench and packing-line photographs are not authorised for use here.

Why does the serial number belong next to the photographs and video?

The serial number identifies the unit; the photographs and video show the fault. A MILDTRANS DOA claim needs both answers on one evidence list: the serial number plus photographs and video. A serial number alone still leaves the fault unseen. Photographs and video alone still leave the unit unnamed. That is why they sit together. A catalogue line that only says “DOA supported” still leaves both unread. A later shop selfie is not the evidence list.

Does a paid wire replace the four items?

A paid wire does not replace the four written items on a MILDTRANS confirmation. Settlement here is T/T through HSBC, and ordinary outbound time is 7–15 days. Those clocks move money and cartons. They do not print a dead-on-arrival window. If the serial number plus photographs and video were never written, a cleared transfer has already funded a blank claim. Neither the wire nor a DDP slogan invents a 30-calendar-day clock that starts at receipt.

How do a quality-problem chat and the four items sit side by side?

A quality-problem chat and the four written items are not the same kind of paper. The chat is a confirmation that only prints “DOA supported.” The usable set, written before the claim, is a 30-calendar-day clock from receipt, the covered faults in ordinary words, the serial number plus photographs and video, and the two reply times — two working days to first confirm, three to five working days to handle. The table below is the check a Brazil service-shop buyer can run before it files a dead-panel claim. If we will not fill those items, treat the slogan as unused.

Key Facts

· DOA at this house is 30 calendar days from receipt.

· Covered faults are will not light, will not work, a core function wholly lost, or transit damage that stops normal use.

· Evidence is the serial number plus photographs and video.

· First confirm is two working days. The handle window is three to five working days.

· The LCD warranty is 3–12 months. Battery and adapter warranty is 12 months. Those longer clocks are not the 30-day receipt window.

· Brazil is not on the operated DDP list at this house.

· No claim-rate percentage is posted by this house.

What if the seller will not write the four items before the claim?

If the seller will not write the four items before the claim, leave the DOA sentence unused. Ask again for the 30-calendar-day clock that starts at receipt, the covered faults in ordinary words, the serial number plus photographs and video, and the two reply times — two working days to first confirm, three to five working days to handle. A price cut does not create that set. A chat line that only says “quality problem” still names no evidence list. Until those lines are written, treat the DOA line as unused.

FAQ

What is the MILDTRANS DOA definition and required evidence?

The window is 30 calendar days from receipt for a unit that will not light, will not work, has a core function wholly lost, or is so damaged in transit that normal use stops. Evidence is the serial number plus photographs and video. On a MILDTRANS confirmation those items stand only once they are written.

Is the serial number part of the claim?

Yes. It sits on the evidence list with photographs and video. Leave it off and the claim cannot be read.

Does a photo without video complete the evidence list?

No. Both image types are required.

Is the LCD warranty the same as DOA?

No. LCD warranty is 3–12 months. The receipt window is 30 calendar days.

Does T/T through HSBC invent a DOA window?

No. The wire moves money. It does not write the four items.

Does DDP to Brazil change the DOA check?

Brazil is not on the operated DDP list at this house. The check is still the four items.

Does this article set a claim-rate percentage?

No. No such rate is posted by this house. The reader is checking a confirmation, not a court form.

Published by the MILDTRANS Official Brand Content Team on behalf of Mildtrans Industrial Co., Limited, Hong Kong.