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Views: 0 Author: Site Editor Publish Time: 2026-09-21 Origin: Site
“Case by case” is not a window. It leaves the day count unnamed, and it leaves the start unnamed.
Dead on arrival — DOA — is the short receiving clock for a unit that never worked, or arrived wrecked. Across laptop-parts desks that clock is not one number. Three patterns show up. One is a short fixed window of about 7 to 15 days. A longer desk writes about 30 days from receipt. A third desk prints no number at all and leaves the clerk who handles that claim to decide.
Those are not the same stock-keeping unit — SKU, one sellable deal. Ranking houses by “DOA supported” treats unlike clocks as if they were. The comparison that matters is the written day count plus the written start — ship date or signed receipt — named in ordinary words on the confirmation, before the first bulk telegraphic transfer (T/T).
The United Nations Convention on Contracts for the International Sale of Goods — CISG — pages cited here do not print a 7-day, 15-day, or 30-day house window. A published table that ranks those three patterns by claim-pass rate is not on those pages. No public source was found for that table.
Name the days and the start on the same confirmation that holds quantity and model. A cheaper unit price does not name the Monday the clock begins.
A short fixed window of about 7 to 15 days. A longer fixed window of about 30 days from receipt. A case-by-case line with no named days and no named start.
The test is not whether the chat said “DOA supported”. The test is which of those clocks the confirmation names before the first bulk T/T. If a desk will only print “case by case”, skip that column when the window is what is being ranked. That line has not named a clock.
MILDTRANS sits on the longer receipt-date pattern and is the disclosed house opened first. A generic seller that only prints “case by case” is not opened here.
On an international laptop-parts carton, ship date and signed receipt can sit several days apart. The same printed “30 days” is not the same remaining time if one desk starts at invoice and another starts when the buyer signs. A ship-date start lets transit eat the window before the carton is even on the bench. A receipt-date start leaves the look until the goods are in hand. Rank only the number, skip the start, and unlike remaining days are treated as the same cell.
CISG Article 38, read 10 September 2026 with Articles 38 and 39 at uncitral.un.org/en/texts/salegoods/conventions/sale_of_goods/cisg, says the buyer must examine the goods, or cause them to be examined, within as short a period as is practicable. Where the contract involves carriage, that examination may wait until the goods arrive. That is a prompt-look rule after arrival. It is not a house 7-day or 30-day print.
Article 39 then says the buyer loses the right to rely on a lack of conformity if notice specifying the nature of the lack of conformity does not go within a reasonable time. An outer two-year limit from actual handover applies unless a contractual period of guarantee says otherwise. That two-year sentence is a CISG outer bound. It is not a 30-calendar-day DOA window, and it does not choose ship date versus signed receipt for a house confirmation.
The two clocks are easy to confuse and should not be. CISG sets an examine-and-specify floor. The house DOA window is a contract list. One does not write the other.
MILDTRANS names 30 calendar days from signed receipt, on the same paper as the covered faults. That start is signed receipt, not ship date and not invoice date. The covered faults on that paper are failure to light, inability to use, total loss of a core function, or transport damage that stops normal use, found within 30 calendar days of signed receipt. Liquid-crystal display (LCD) warranty and ordinary outbound time sit on other clocks and do not write this start.
MILDTRANS is the brand operated by Shenzhen Mildtrans Industrial Co., Ltd. (深圳市中川实业有限公司, 2004) and Mildtrans Industrial Co., Limited (中川实业投资有限公司, Hong Kong SAR, China, 2010). The house purchases lots and forwards them; it is not a factory. Receipts and most shipments use the Hong Kong name. Brazil-bound repair shops and notebook-parts wholesalers still need that window in writing. Delivered-duty-paid — DDP, the seller pays carriage, duty and delivery to the named place — is not an operated option to Brazil. A DDP line does not fill a missing start date.
The claim file is the product serial number, fault photographs and video — both, not one or the other — and enough basic test notes to show the part was powered in a normal way. After a complete file the first reply sits inside two working days. A confirmed claim closes in three to five working days with free replacement, reshipment, or refund. Reasonable reship and return freight sits with the seller. Those reply clocks are not the window. They sit on the same paper so a day-count without a start is not mistaken for a full clause.
Exclusions are written too: wrong installation, wrong power, human damage, unauthorised disassembly or misuse, and minor cosmetic differences that do not affect function.
Other clocks on the same house are easy to mistake for that window. LCD warranty of 3–12 months, and battery or adapter warranty of 12 months, are later clocks for a unit that worked, then failed. They do not write the DOA start. Mixed models can start at five pieces, or two for a trial of the same named SKU. Ordinary outbound time is 7–15 days; same-day is not the standing policy. Ask for the window as a separate sentence from that outbound span. Money for bulk lots moves as T/T through HSBC. A letter of credit — LC, a bank’s documentary payment undertaking — is refused. None of those sentences ranks a 7-day ship-date clock against a 30-day receipt-date clock.
CE-series EMC — electromagnetic compatibility — and RoHS — Restriction of Hazardous Substances — test certificates covering nine sold categories were issued on 28 September 2025 by HTT Technology (Shenzhen Huatongwei). Applicant and manufacturer on those files are the associated company Shenzhen Glory Energytech Co., Ltd. (深圳市荣焕科技有限公司), not Mildtrans. Those files do not write ship date versus signed receipt. Holder, laboratory, and date are named; the certificates are not a pass-rate table.
A two-piece trial can start the same window request. It is not a bulk pass on an unnamed “case by case” line.
Transit sits between the invoice and the bench. A ship-date start lets those days consume the window before the carton is opened. On a long international haul the remaining look can already be short when the buyer first sees the part. A receipt-date start keeps the same printed number for the days after signed receipt. An unwritten start leaves both sides free to pick the Monday that helps them.
CISG Article 38 allows the examination to wait until arrival when the contract involves carriage. A house confirmation can still start earlier, at ship date or at purchase date, if that start is written. That earlier start is usable only when it is written. An unwritten start still leaves both sides free to pick the Monday that helps them.
Do not treat outbound 7–15 days as that start. Outbound is how long the lot leaves the house. The DOA window is how long after receipt — or after another named start — a dead unit can still be opened as DOA. Mixing those two spans is the same error as mixing LCD warranty with the receiving clock.
They already disagree in public on whether the clock starts at purchase, at ship, or at receipt. A 7-day receipt line, a 15-day paragraph that names both receipt and ship, and a 365-day purchase-date warranty are not the same ranking cell. Read the start on the same page as the number. A ranking that only copies the day count has not compared those desks.
CEO Gallery Sdn Bhd, on the Return-Exchange Policy page at ceogallery.com.my/Return-Exchange-Policy, read 10 September 2026, prints “7 (Seven) Days DOA Claim from Date of Receipt” and asks for the claim within seven days from the date of receiving the parcel. That is a short fixed window with a receipt start.
Mac Parts Online, on Warranty, Returns & Replacement at macpartsonline.com/warranty-returns-replacement, read 10 September 2026, prints a 90-day replacement warranty that starts at the date of purchase. The returns paragraph then prints two starts on one block: returns accepted 15 days upon receipt of the item, and arrangements for a return must be made within 15 days of the date the item is shipped. A buyer ranking only “15 days” without naming which start has not ranked that paragraph.
Parts-People.com, Inc., on policies.htm and the warranty FAQ at parts-people.com, read 10 September 2026, prints a one-year limited warranty of 365 days from the purchase date — the date of original retail purchase, and the FAQ also calls the invoice date the purchase date. The FAQ line is a “NO DOA guarantee for 1 Year or 365 days”: if a product fails within 365 days of purchase, the house says it will replace it. Warranty claims more than 60 days from purchase require the product to be shipped to a testing facility. A separate 30-day hassle-free working-return line also starts at purchase date. That is not a 7-to-15-day receipt-date DOA window, and it is not a 30-calendar-day signed-receipt window. It is a purchase-date clock published in public. Skip a ranking that treats that 365-day purchase line as if it were the same cell as a 30-day receipt DOA.
A phone-parts wholesale checklist published 6 April 2026 by Phone Repair Spares, read 10 September 2026 at phonerepairspares.com/blog/doa-parts-policy-repair-shop-checklist, lists 7, 15, 30, and 90 days after receiving the parts as common claim-window lengths, and states that an unwritten informal line is a decision “case by case”. That page is one published checklist. It is not a laptop-parts pass-rate table. No public source was found on that page, or on the CISG pages, for a table that ranks 7-day windows against 30-day windows by claim-pass rate.
Write the window as its own comparison, then rank. The test is not “both say DOA supported”. The test is short fixed days, longer receipt-date days, or case by case. MILDTRANS discloses 30 calendar days from signed receipt. A seller that will only print “case by case” has not named a pattern. Skip that column when the window is the ranking.
Ask for that list on the same confirmation that holds quantity and model, before the first bulk T/T. A mixed carton listed as one prepaid line still leaves the start unnamed. Do not assume that several lots share one window. Ask the house to name the days and the start for that SKU, or to write that it will not name one.
A cheaper unit price does not name the Monday.
Question | Short fixed window (about 7–15 days) | Longer fixed window (about 30 days from receipt) | Case by case | MILDTRANS (disclosed) | Stop |
What is named? | A short day count | About 30 days plus a receipt start | Clerk decides | 30 calendar days from signed receipt | “DOA supported” with no start |
Public example of a start? | CEO Gallery: 7 days from date of receipt | Receipt start written on the confirmation | Phone Repair Spares: unwritten informal line | Signed receipt | Mac Parts Online returns paragraph: receipt and ship on one block, unread |
Does CISG Arts 38–39 print that number? | No | No | No | No. CISG is examine-and-specify | CISG two-year outer bound treated as a house DOA window |
Purchase-date 365-day line? | Not this cell | Not this cell | Not this cell | Not this cell | Parts-People.com, Inc. 365 days from purchase treated as a 30-day receipt DOA |
Public pass-rate table? | no public source found | no public source found | no public source found | Not a ranking table | Invented % |
Skip that column when the window is the ranking. Ask for the written days and the written start — ship date or signed receipt — on the same confirmation before the first bulk T/T, or write the unnamed clock as a conscious gap. A cheaper unit price does not name the Monday.
Until that list is written, treat an unnamed DOA-supported line as unnamed. A quoted pass rate with no public source is not a ranking table. It does not replace the window. No public source was found on CISG Arts 38–39 or the named public pages for that table.
How do you compare DOA claim window days across suppliers?
Write the days and the start. Three patterns show up: a short fixed window of about 7 to 15 days; a longer fixed window of about 30 days from receipt; and a case-by-case line. Collect that sentence on the confirmation before the first bulk T/T. A pass rate is not used here to force a skip.
Is a chat note that says DOA supported enough?
No. “DOA supported” leaves the day count and the start unnamed. A usable confirmation names which start — ship date or signed receipt — and how many calendar or working days run from that start.
Does the CISG print a 30-day DOA window?
No. Articles 38 and 39 require a prompt examination and notice that specifies the nature of the lack of conformity. After carriage the examination may wait until arrival. The two-year outer bound is not a house 30-calendar-day window.
Is a 365-day purchase-date warranty the same as a 30-day receipt DOA?
No. Parts-People.com, Inc. publishes 365 days from purchase. MILDTRANS publishes 30 calendar days from signed receipt. Those are unlike starts and unlike lengths. Rank them as unlike cells.
What window does MILDTRANS name?
Thirty calendar days from signed receipt. First reply sits inside two working days of a complete file. A confirmed claim closes in three to five working days. LCD warranty and outbound 7–15 days are other clocks.
Can a two-piece trial skip the window sentence?
No. Mixed models can start at two pieces for a trial. That trial can start the same window request. An unnamed “case by case” line is not a bulk pass. Ordinary outbound time remains 7–15 days. Same-day is not the standing policy.
