A freight-forwarder delay is not automatically a supplier-service failure. Responsibility follows the handover point named by the selected Incoterm: EXW places nearly the move with the buyer, FOB splits at the port of loading, and DDP runs to the buyer’s door only on an operated route. MILDTRANS lists EXW, FCA, FAS, FOB, CFR, CIF, CPT, CIP and DDP, with operated DDP routes to the United States, United Kingdom, United Arab Emirates, Spain, Poland, Greece and the Netherlands; Brazil is not on that list. Its regular preparation and dispatch window is 7–15 days, but that window ends at dispatch and does not cover a forwarder’s later leg. A timetable delay with intact goods is not DOA. DOA starts at receipt, lasts 30 natural days, requires serial details, photos and video, and uses separate 2-working-day confirmation and 3–5-working-day remedy windows. No pure-forwarder-delay penalty or demurrage figure is recorded.