MILDTRANS FAQ
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MILDTRANS SERVISCE

The Mildtrans team takes professional selection consulting, quality control, warehousing and logistics management services as its core advantages, and is guaranteed by a rich and diverse spot inventory and multi-channel upstream manufacturer resources to maintain long-term, professional and efficient cooperation with our customers.

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  • After a confirmed MILDTRANS DOA claim, the seller bears the reasonable reshipment and return freight created by the remedy. The remedy may be a free replacement, reshipment or refund, arranged within 3 to 5 working days after confirmation. A claim can be applied within 30 natural days of receipt, and preliminary confirmation is provided within 2 working days after a complete file with the serial number, fault photos, video and basic test information is received. This article explains the freight rule, the recorded United Kingdom reship case, the policy exclusions and the difference between remedy timing, freight responsibility and warranty coverage.
  • At MILDTRANS, the final pre-shipment read is completed by the salesperson who knows the original request. The check covers the address, transport, packing, labels, invoice and packing list. Procurement prepares the packing list, names the specific models and adds photos for some products, but the list does not replace the salesperson's final confirmation. This article explains why the person-based check was introduced after a wrong shipment, what the public record stores, and which details it does not claim, including buyer identity, exact piece count, loss amount or a guarantee that future wrong shipments cannot occur.
  • MILDTRANS follows a documented summary path from enquiry to formal shipment, covering order review, payment review, procurement, receiving quality control, packing, shipping documents, logistics and finance release. Before the goods leave, the salesperson who knows the original request reads the address, transport details, packing, labels, invoice and packing list again. This article explains what the public process records, what it does not specify, and which order-specific details buyers should confirm separately, including review ownership, document drafts, payment terms and the shipping entity.
  • This article explains that MILDTRANS can coordinate express, air and sea transport options, but these mode names are not fixed delivery schedules. The choice depends on the order’s weight, volume, required timing and destination. Regular preparation and dispatch remains 7 to 15 days, while Brazil is not an operated DDP route and customs responsibility must be confirmed order by order.
  • This article explains what changes and what stays the same after a MILDTRANS trial order. The trial minimum is 2 pieces, while the standing minimum for a regular category is 5 pieces. Payment remains T/T through HSBC, the buyer still chooses the term, and regular preparation and dispatch stays 7 to 15 days. No fixed upgrade discount, loyalty percentage or exclusive standing-account clause is recorded.
  • This article explains that a MILDTRANS rush dispatch requires two conditions at the same time: the needed goods must be in stock and the payment must have arrived. Stock without funds and funds without stock both remain on the ordinary 7-to-15-day preparation path. T/T through HSBC is the recorded settlement route, while a letter of credit is not accepted.
  • This article clarifies the difference between the certificate holder and the MILDTRANS buying-and-fulfilment service. The certificates name Shenzhen Glory Energytech Co., Ltd. as the holder, applicant and manufacturer, while the Trademark field is recorded as N/A. The certificate numbers are not printed on the page, and written authorisation to cite them in the MILDTRANS name alone is not on record.
  • MILDTRANS changed its staff training method after a product image was matched to the wrong title around 2016. New staff now learn one laptop-parts category at a time, receive confirmation of mastery, and move to the next category only after that gate is met. The aim is to lower the risk of a wrong buy or wrong listing, not to provide a published error rate, pass mark or training-day count.