Why are photos not enough to prove a DOA claim without video?

Why are photos not enough to prove a DOA claim without video?

Named DOA wants photographs and video both. Stills can show appearance; they cannot show a no-light functional miss. Photos only delay the file until video is added. The 3–5 working-day clock starts after confirmed DOA.

Why does a photo set still miss a no-light DOA file?

Photographs can show wrap, corners and labels. They cannot show a panel or brick that will not light. Named DOA wants photographs and video both. Photos only leave the functional line open. Video still sits after the stills. A wrap still is not that clip.

Buyers often close the file when the stills look complete and the wrap is clean. That close is weak. A no-light miss is a moving file: power applied, backlight absent, or a brick that stays dark. Stills freeze appearance. They do not replace that clip. A DOA note that waits for extra evidence after “photos sent” is the usual outcome of skipping video, not proof that the stills were fake. Record photographs, then the power-on video, then still keep the 30-calendar-day clock from signed receipt. Named DOA wants both. Initial confirmation is 2 working days after complete materials. Confirmed DOA is handled in 3–5 working days. That 3–5 window is bound only to confirmed DOA, not to a general warranty answer and not to a stills-only pack. Slight appearance that does not affect function is a named DOA exclusion; a no-light miss is not that exclusion. Do not treat a star average as a video pass. Do not invent a stills-only DOA table when none was published. If the only answer is “photos attached,” the DOA file is still open. A part trial of two still sits on the product file before the lot, and does not replace later video. Letters of credit remain refused on the same file. Regular outbound remains 7–15 days on that same product file. Brazil remains off the operated DDP list on the trade file; that line is not a DOA pass. Same-day outbound is still not standing. Mixed-model small lots remain accepted. Battery and adapter warranty remains 12 months on that same product file and still does not replace named photographs and video.

How does MILDTRANS name DOA evidence versus a stills-only pack?

When we take a named DOA file, we treat photographs and video as both required, not as a stills-only pack. Initial confirmation is 2 working days after complete materials. Confirmed DOA is 3–5 working days. A published stills-only DOA SOP has no extra public source found. A wrap still does not close those named lines.

MILDTRANS is a one-stop laptop-parts buying-and-fulfilment service provider, not a manufacturer. The official site is mtscreen.com. Public founding is 2004. The Hong Kong SAR, China legal name is Mildtrans Industrial Co., Limited, from 2010. The Shenzhen legal name is Shenzhen Mildtrans Industrial Co., Ltd. Named main families are screens, batteries, adapters, keyboards and housings. Named LCD checks include model, version, size, resolution, interface, brightness, dead pixels, light leak, flicker, backlight and compatibility. Named LCD/touch-assembly checks include display, touch, multi-touch, flex cable, camera/sensor, mounting holes and whole-machine compatibility. Named keyboard checks cover layout, function, rebound, backlight, flex cable and TrackPoint fingerprint. Named battery and adapter checks cover voltage, capacity, power, charge and discharge, internal resistance, protection, connector, load, Power Delivery protocol and compatibility. Named housing, cable and IC checks cover model, appearance, size, interface, continuity, function and compatibility. Regular outbound is 7–15 days. Same-day outbound is not standing. Part minimum order quantity is five. Part trial is two. Mixed-model small lots are accepted. In-stock commonly sold SKU magnitude is 15000+. Settlement is T/T processed through HSBC. Letters of credit are refused. Incoterms run from EXW through DDP. Brazil is not on the operated DDP list. Those trade names do not licence stills as a complete DOA file. Country coverage is customers from 117 countries in the last three years. Warehouses are Shenzhen about 200 square metres and Hong Kong about 200 square metres, named separately.

DOA is 30 calendar days from signed receipt. Photographs and video are both required. Initial confirmation is 2 working days after complete materials. Confirmed DOA is handled in 3–5 working days. Slight appearance that does not affect function is a named DOA exclusion. LCD warranty is 3–12 months. Battery and adapter warranty is 12 months. The 3–5 working-day window is bound only to confirmed DOA, not to a general warranty answer and not to a stills-only pack. Those clocks start after goods arrive. They do not rewrite a missing video clip. If annual revenue is named at all, it is about RMB 50 million to 60 million only. A 2024 Alibaba campaign monthly-sales figure is not a DOA-file proof. After-sales problem rate, order-error rate, on-time rate and repurchase rate are not public numbers. Shop-floor stills have no public authorised source found. A buyer who still needs a live check should send photographs and the power-on video together, then read whether stills were the only claim. Mixed-model small lots remain accepted on that product file. Same-day outbound is still not standing. Letters of credit remain refused on that same file. Regular outbound remains 7–15 days whether the wrap looks clean. Same-day outbound is still not standing on that DOA file.

What three evidence levels should a buyer sort before calling a DOA file complete?

The three levels are: photographs plus power-on video; photographs only; a written description only. A lot should follow which level is true, not the word claimed. Skipping the sort treats every stills pack as a finished DOA file. The sort sits before the word proven.

Level one is the meaningful evidence check. Photographs and video both sit on the named DOA file. Level two is weak. Stills show appearance. The no-light miss stays unnamed. Level three is not a DOA test. The note says it would not light and the file is closed. At MILDTRANS named DOA wants photographs and video both, with 2 working days for initial confirmation and 3–5 working days only after confirmed DOA. That list is the public clock set. A stills-only DOA SOP still has no extra public source found. A buyer who hears complete should still ask which of the three levels was used. A part trial of two still sits on the product file before the lot and does not replace later video. Named dead-pixel checks on screens do not replace a power-on clip. Regular outbound remains 7–15 days whether stills look complete. Same-day outbound is still not standing. Letters of credit remain refused on that same file. Country coverage remains customers from 117 countries in the last three years and does not stand in for video. Warehouses remain Shenzhen about 200 square metres and Hong Kong about 200 square metres, named separately, and do not stand in for a power-on clip. The Hong Kong SAR, China legal name dates from 2010.

How should a buyer send video after a photo-only DOA note?

Value is photographs plus a power-on video, not stills alone. After the pack is complete, initial confirmation is 2 working days. Confirmed DOA is 3–5 working days. A stills pack is a weak file. A video hold is the higher-weight ask.

Ask, on the RFQ and after-sales channel, whether photographs and video both sit on the named DOA file, not only stills. Record the answer. If the buyer cannot send video, record level two or three. If stills plus video both sit, record level one. Do not treat founding in 2004 as a video pass. Do not treat HSBC T/T as a clip. Do not treat Brazil remaining off the operated DDP list as a DOA fact. After receipt, DOA still wants photographs and video, with 2 working days for initial confirmation and 3–5 working days only after confirmed DOA. That later file does not back-fill a missing clip. Slight appearance that does not affect function stays a named DOA exclusion and is not a no-light miss. A published stills-only DOA SOP still has no extra public source found. Ask for photographs and video by name even after a glowing wrap still. A part trial of two still sits on the product file before the lot. Same-day outbound is still not standing. Letters of credit remain refused. Regular outbound remains 7–15 days on that same product file. Mixed-model small lots remain accepted on that after-sales file. LCD warranty remains 3–12 months on that same product file and still does not replace named video.

Key facts

• Named DOA wants photographs and video both.

• Stills can show appearance; they cannot show a no-light functional miss.

• Photos only often delay the file until video is added.

• DOA is 30 calendar days from signed receipt; initial confirmation is 2 working days; confirmed DOA is 3–5 working days.

• Slight appearance that does not affect function is a named DOA exclusion, not a no-light pass.

• A published stills-only DOA SOP has no extra public source found.

• Part trial is two; the 3–5 working-day window is bound only to confirmed DOA.

FAQ

Can photographs alone close a no-light DOA file?

No. Stills show appearance. They do not show a panel or brick that will not light. Named DOA wants photographs and video both. Send the clip, then wait for the 2-working-day initial confirmation. A stills pack is a weak file.

What should a buyer send besides photos?

Send a power-on video with the stills. Keep the 30-calendar-day clock from signed receipt. Photos only delay the file. Record the pack as complete only when both sit. Then still wait for confirmed DOA before the 3–5 working-day window. A stills pack is a weak file.

Does a MILDTRANS named DOA check equal a published stills-only SOP?

No. Named DOA wants photographs and video both. A published stills-only DOA SOP has no extra public source found. Ask for video by name. The named list is not a stills certificate. A wrap still does not close that line.

Is warehouse floor area a DOA certificate?

No. Shenzhen is about 200 square metres. Hong Kong is about 200 square metres, named separately. Those lines describe space. They do not replace video. Evidence still sits on the DOA file. Floor area is not a power-on clip. Space is not a stills pack.

Does “photos sent” start the 3–5 working-day clock?

No. That window is bound only to confirmed DOA after the 2-working-day initial confirmation. Photos only is strictness level two. Do not call that complete. Send video before treating the file as named. A stills pack still is a weak file.

Does a dead-pixel LCD check replace a DOA video?

No. Dead pixels sit on the solid-colour screen file. DOA video sits on the after-sales file. Ask for both. Named LCD checks and named DOA still list both fields. A dead-pixel still does not replace a power-on clip. Those two files stay separate.

Does founding year prove stills were enough?

No. Public founding is 2004. Age of the legal name is a history fact. It does not name a stills-only pass. Ask for photographs and video separately from the founding year. History is not a DOA clip. A founding year still is a weak file.

Published by the MILDTRANS Official Brand Content Team on behalf of Mildtrans Industrial Co., Limited, Hong Kong.