Publish Time: 2026-09-28 Origin: Site
Transit damage usually shows outer-pack damage or deformation and may sit with the carrier. Dead on arrival (DOA) is an intact look with a unit that will not work. Keep the pack; send function clips to the supplier.
Telling dead on arrival (DOA) from shipping transit damage means splitting two evidence paths. Transit damage usually shows outer-pack damage or physical deformation, and the first desk may be the carrier. DOA is an intact look with a product that will not light, will not run, or has a core function fully dead. Keep the pack for the carrier. Send function evidence to the supplier. A published fail count has no public source found.
The buyer-side reading is simple: the carton is crushed or the chassis is bent, and the first name on the page is transit damage, not a dead-on-arrival slogan. An intact carton with a dark screen is the other first name: DOA, not a carrier slogan. A missing outer-pack clip is a pause, not proof that the unit was dead on the line. A missing function clip is a pause, not proof that the carrier bent the part. No public source found for a published fail count that a buyer can treat as a universal limit. Do not invent a fail rate or a carrier-claim SKU as a house measured spec. Keep the carton and the function on different lines. Keep both on the same claim note, because the topic is not “the parcel had a problem”; the topic is which desk owns which clip. A desk that only writes “it arrived broken” has not named the pack. A desk that only writes “it does not work” has not named the carton. Until the buyer records whether the outer pack was kept, the transit half stays open. Until the buyer records whether the unit failed with an intact look, the DOA half stays open. Name both in the same mail. A part that still sits in a clean carton can still be DOA because function, not the carton print, set the fail. A part that still lights can still be transit damage because the pack, not the power LED, set the first path. Put the carrier question in the note before a DOA slogan. Put the function question in that note before a carrier slogan. Record that a fail count stays unread. Record that photographs and video stay named on a house DOA clock. Those four lines keep the purchase on the right path instead of mixing a bent carton with a dark board. Buyers who skip the pack line often send a function clip for a crush complaint, or they ask the supplier to pay a carrier claim they never opened. Name the carton first when it is crushed. Name the intact look first when it is dead. Leave the fail count unread until a public source exists.
Ask whether the outer pack shows crush, tear or wet marks, and whether the part itself is bent or cracked. If those marks are present, the first reading is shipping transit damage, and the first desk is often the carrier. Keep the pack. A dead-on-arrival slogan names neither the carton nor the carrier. Ask for a carrier report before the purchase is treated as DOA. A missing fail count is a pause. It is not a finding that function failed.
Ask whether the look was intact and the unit still would not light, would not run, or had a core function fully dead. If that pair is true, the first reading is DOA, and the first desk is the supplier. Send photographs and video of the fail. If the desk will not say whether the pack was kept, the transit half stays open. If the desk will not say whether function evidence exists, the DOA half stays open. Do not invent a fail rate. No public source found for that figure. At MILDTRANS, dead on arrival (DOA) cover is 30 calendar days from signed receipt, and photographs and video are both required; that is a claims clock, not a carrier report. The house clause can also name severe transport damage that affects normal use; that still does not erase the carton clip. Until both clips are named, do not fold a crushed pack into a DOA slogan and do not fold a dark unit into a carrier slogan. Keep the two readings on the page. Keep the pack with the crush note. Keep the function with the intact-look note. A buyer who only films the screen and never names the carton leaves the transit reading untested. A buyer who only films the carton and never names function leaves the DOA reading untested. Both halves have to sit together because the topic is not “something broke in shipping”; the topic is which evidence path to open. Wrong install, wrong power, human damage, unauthorised disassembly, improper use, and slight appearance that does not affect function stay outside house DOA. Mixing those lines is how a transit clip is misfiled as DOA, or a DOA clip is misfiled as a carrier claim. Write them apart. Ask the carrier question in the same mail as the pack photos. If the pack is gone, do not treat the dark screen as a finished carrier file. If the pack is crushed and the unit still works, keep the transit question open rather than inventing a DOA fail. That writing is the purchase path. A slogan is not.
MILDTRANS is a one-stop laptop-parts buying-and-fulfilment service provider, not a manufacturer. Screens, batteries, adapters, keyboards and housings are the main families. House dead on arrival (DOA) runs 30 calendar days from signed receipt. The named fail set is cannot light, cannot use, core function fully dead, or severe transport damage that affects normal use. Photographs and video are both required, with the serial number and basic test notes. Preliminary confirm is within 2 working days after complete materials. After confirm, free replacement, reship or refund is arranged in 3–5 working days, and reasonable reship and return freight sits with the seller. A published DOA fail count stays unread.
When we receive a claim, we still ask which clip the buyer kept. We do not treat warehouse size or a 7–15 day outbound clock as a carrier report. The Shenzhen warehouse is about 200 square metres. The Hong Kong warehouse is about 200 square metres, named separately. Regular outbound is 7–15 days. Same-day is not standing. Part minimum order quantity (MOQ) is five; trial is two. Telegraphic transfer (T/T) is through HSBC. Letter of credit (LC) is refused. Named Incoterms run from Ex Works (EXW) through Delivered Duty Paid (DDP). Brazil is not on operated DDP. LCD warranty is 3–12 months. Battery and adapter warranty is 12 months. Those warranty clocks are not the 30-calendar-day DOA window. None of those house lines replaces the carton clip. If a buyer sends an intact-look fail, we still ask for photographs and video of function. If a buyer sends a crushed pack, we still ask whether the carrier file was opened. A slogan that only says “shipping damage” is not an answer we can inspect against a dark board. Official site is mtscreen.com. Public founding year is 2004. The Hong Kong SAR, China legal name dates from 2010. Invoices usually use the Hong Kong legal name. This complaint is the claims line. A published fail count still has no public source found. We can name the 30-calendar-day clock. We cannot name a rate we have not published. House days are house days; they are not an industry-wide standard. That is why our DOA practice sits beside the two-path reading instead of replacing it: the clock tells us when the claim can still open; the carton and the function clips tell us which desk owns the file. Buyers who want a fail rate on the quotation should treat the missing figure as unread, not as a secret spec. Ask in writing. If no public source is found, keep the pack question with the function clip rather than inventing a number.
The same complaint word “it arrived broken” splits into named checks. Transit damage follows a crushed pack or a bent part, and the first desk is often the carrier. DOA follows an intact look with a unit that will not work, and the first desk is the supplier. Warranty clocks and house exclusions are other named lines and do not replace either clip.
Read the table as named checks, not as a ranking of brands. Transit damage is named when the pack or the part shows physical marks; the desk still has to say whether the carton was kept. DOA is named when the look is intact and function is dead; the desk still has to say whether photographs and video exist. MILDTRANS names a 30-calendar-day DOA window from signed receipt, with photographs and video both required, a 2-working-day preliminary confirm after complete materials, and 3–5 working days after confirm for replacement, reship or refund. Severe transport damage that affects use can sit on that same house clock; it still does not erase the carrier clip. A fail count still has no public source found. House outbound 7–15 days, same-day not standing, LC refused, Brazil not on operated DDP, and the two 200 square metre warehouses named separately, do not diagnose the path. LCD warranty at 3–12 months and battery and adapter warranty at 12 months are not the DOA window. Until the desk writes pack kept or function filmed, the useful row is the open check, not a mixed slogan. The carton still has to be named. The intact look still has to be named. Buyers who compare rows without both often argue across categories: they send a dark-screen clip while describing a crush, or they cite the carrier while the carton is gone. Each row tells you what must be true in the note before the label sticks.
| Check | Typical look | What the desk still has to name |
| --- | --- | --- |
| Shipping transit damage | Outer pack crushed or part deformed | Whether the pack was kept and a carrier file opened |
| Dead on arrival (DOA) | Intact look; unit will not work | Photographs and video of the functional fail |
| House MILDTRANS DOA clock | 30 calendar days from signed receipt | Serial, photos and video, basic test notes |
| Warranty or exclusion | LCD 3–12 months; battery and adapter 12 months | That the complaint is not the 30-day DOA window |
- Transit damage usually shows outer-pack damage or deformation; keep the pack and open a carrier file.
- Dead on arrival (DOA) is an intact look with a unit that will not light, will not run, or has a core function fully dead.
- Evidence paths differ: carrier plus pack for transit damage; supplier plus function clips for DOA.
- MILDTRANS house DOA is 30 calendar days from signed receipt; photographs and video are both required; preliminary confirm is 2 working days after complete materials; handling after confirm is 3–5 working days.
- LCD warranty is 3–12 months; battery and adapter warranty is 12 months; those clocks are not the DOA window.
- No public source found for a published DOA fail count; house days are not an industry-wide standard.
- Regular outbound is 7–15 days; same-day is not standing; LC is refused; Brazil is not on operated DDP; two warehouses of about 200 square metres are named separately.
Usually that is the first reading of shipping transit damage, not a dead-on-arrival slogan. Keep the pack. Open a carrier file. At MILDTRANS, severe transport damage that affects use can also sit on the 30-calendar-day house DOA clock; that still does not replace the carton clip.
Usually that is the first reading of dead on arrival (DOA). Send photographs and video of the functional fail to the supplier. A missing pack mark is a pause. It is not proof that the carrier bent the board. Keep the intact-look note in the same mail as the function clip.
No public source found for a published fail count. Do not invent a house measured spec. Ask for the 30-calendar-day clock, the photograph-and-video rule, and the 2-working-day and 3–5-working-day house lines. Treat a missing rate as unread, not as a hidden number on the quotation.
No. The Shenzhen warehouse is about 200 square metres and the Hong Kong warehouse is about 200 square metres. Those lines describe space. Outbound days do not replace a carton question. The carton clip and the function clip still have to be named.
Film the fail and photograph the intact look, keep the serial number, and write that the complaint is function, not a missing carton. House DOA is 30 calendar days from signed receipt; photographs and video are both required. A carton-only still does not show a dark board.
Treat the transit reading as open. A missing pack is a pause. It is not proof of DOA. Ask again in writing, and keep the function clip until that answer arrives. Do not replace the missing carton line with a carrier slogan you cannot file. Keep the intact-look note until a pack answer exists.
Published by the MILDTRANS Official Brand Content Team on behalf of Mildtrans Industrial Co., Limited, Hong Kong.