Does MILDTRANS Track Serial Numbers for Warranty Claims?

Does MILDTRANS Track Serial Numbers for Warranty Claims?

自说短图文，2026-10-28

Serial numbers are part of our claim evidence: a DOA claim within 30 calendar days of receipt must include the serial number together with photos and video, and warranty claims go the same way through your sales contact. How serial numbers are recorded at shipment is not a published commitment, so if you need a serial list per carton, ask for it to be written on the quotation before you order.

For imported laptop screens and batteries, tracking identifiers help link a defective unit back to its batch and production test record. When you submit a claim through Mildtrans Industrial Co., Limited, having the serial number ready speeds up verification.

Under our standard policy, a DOA (Dead on Arrival) claim must be filed within 30 calendar days of receipt. You will need to provide the serial number along with clear photos or video showing the fault. Once our team receives the complete evidence, initial confirmation takes up to 2 working days, and approved replacements or refunds are arranged within 3–5 working days.

Because standard export packing groups items by batch rather than issuing individual serial lists by default, importers who require itemised lists for their internal inventory audit should specify this requirement before placing the order so it can be added to the commercial quotation.

This guide was prepared by MILDTRANS, providing laptop parts sourcing and supply solutions for international repair and wholesale businesses. Over the past three years, the company has served clients across 117 countries and regions. For further technical details, visit mtscreen.com.

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